This privacy policy describes how Premier Exotic Rentals collects, uses, and protects the personal information you provide when using our online platform and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect various types of information to provide our luxury car rental and transportation services:

Personal Identification and Contact Information: This includes your name, address, email address, phone number, date of birth, and nationality.

Payment Information: Details required to process payments for our services, such as credit card numbers or other payment method details.

Driving Information: Your driving license details, including license number, issue date, expiry date, and endorsements, as required for vehicle rental.

Identity Verification: Information from your passport or other government-issued identification for identity verification purposes as required by law or insurance.

Booking Details: Information about your rentals, including vehicle type, rental dates, locations, and any additional services requested.

Usage Data: Information about how you use our site, such as your IP address, browser type, operating system, referral URLs, pages viewed, and the dates and times of visits.

Location Data: Information about your location may be collected when using our services, particularly with rented vehicles equipped with tracking systems, for purposes such as safety, theft prevention, and service management.

Communications: Records of your correspondence and communications with us, including inquiries and feedback.

Information from Third Parties: We may receive information about you from third parties, such as insurance providers or partners, in connection with providing our services.

How We Collect Your Information

We collect information in several ways:

Directly from You: When you make a booking, register for an account, contact us, or use our services.

Automatically: As you navigate through our site, usage data and technical information may be collected using cookies and similar technologies.

From Third Parties: We may receive information from our service providers, affiliates, or other partners.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services:

To Provide and Manage Services: Processing your bookings, managing your account, facilitating rentals, and providing chauffeur services or other requested transportation solutions.

Payment Processing: Completing transactions and managing billing.

Communication: Sending you booking confirmations, updates about your service, responding to your inquiries, and providing customer support.

Safety and Security: Verifying your identity, preventing fraud, ensuring the security of our vehicles (e.g., through GPS tracking for theft prevention and recovery), and complying with legal obligations.

Service Improvement: Analyzing usage data to understand how our services are used and to improve our online platform and offerings.

Marketing: With your consent, sending you promotional information about our services, special offers, and events.

Legal and Compliance: Complying with applicable laws, regulations, and legal processes, and protecting our rights and property.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a Contract: Processing is necessary to fulfill the car rental or transportation service agreement with you.

Legal Obligation: Processing is necessary to comply with legal requirements, such as identity verification or tax obligations.

Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, ensuring security, and managing our operations, provided these interests do not override your fundamental rights and freedoms.

Consent: Where required by law, we process your data based on your explicit consent, particularly for marketing communications. You have the right to withdraw your consent at any time.

Sharing Your Information

We may share your personal information with third parties in certain circumstances:

Service Providers: We share information with third-party companies that perform services on our behalf, such as payment processors, IT service providers, insurance companies, and vehicle tracking providers. These providers are obligated to protect your information.

Legal and Regulatory Authorities: We may disclose your information when required by law, in response to legal process, or to government authorities.

Affiliates: We may share information with affiliated companies within the Premier Exotic Rentals group for business purposes.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may share your information with third parties when you give us explicit consent to do so.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable data protection laws (such as GDPR), you may have the following rights regarding your personal information:

Right to Access: You have the right to request access to the personal data we hold about you.

Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.

Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.

Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format and to transmit it to another controller.

Right to Object: You have the right to object to the processing of your personal data in certain circumstances, such as for direct marketing.

Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support marketing efforts. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling them may affect the functionality of our site.

Children's Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.

International Data Transfers

As a global service provider, your personal information may be transferred to and stored in locations outside of your country or region. When we transfer your information internationally, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post any updates on our site. We encourage you to review this policy regularly.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us at the following address:

Premier Exotic Rentals Regent Chambers Turner Road, Bandra West Mumbai, Maharashtra, 400050 India